Managing External Information Sources in Digital Extended Enterprises: The Roles of IT Enabled Business Intelligence Competence and Network Structure Strength

Digital extended enterprises are faced with the dual challenge of managing intra-organizational information and monitoring information from the external environment. Survival requires the effective use of information and decision technologies to gather, manage, and exploit knowledge. It also entails the extensive sharing of information with business network partners through information linkages. This study examines the effects of IT-enabled business intelligence competence and business network structure strength on a firm’s exploratory, transformative, and exploitative learning processes, and their associated outcomes. Based on a survey dataset of 185 firms in Singapore, results suggest that IT-enabled business intelligence competence and the strength of business network structure positively influence organizational absorptive capacity. Next, increased absorptive capacity contributes to improving exploitative and explorative innovation competences, leading to higher firm performance. The findings provide managers and researchers with insights to understand the roles of business intelligence technologies and business network structure in managing external information sources

The Impact Of Relationships And Confucian Ethics On Chinese Employees’ Whistle-Blowing Willingness In Software Projects

One of the reasons why software projects suffer from high failure rate is that employees working on the project are often reluctant to blow the whistle informing the upper-level management about the failing status of the project. In this study, we examine the impacts of organizational commitment, interpersonal closeness, and Confucian ethics on the employees’ whistle-blowing intentions in the Eastern culture context. Based on data collected from 144 Chinese MBA students, we found that the relationship with the organization and that with the wrongdoer both significantly affect the employees’ willingness to blow the whistle. With respect to the influence of Confucian ethics, we found that the employee’s ethical disposition on loyalty between sovereign and subject positively affects the whistleblowing willingness, and the employee’s ethical disposition on trust between friends positively moderates the relationship between closeness with the wrongdoer and the whistle-blowing willingness

Effects of Multimedia on Mobile Consumer Behavior: An Empirical Study of Location-Aware Advertising

Location-aware advertising is widely touted as the “killer-app” for mobile commerce to flourish. With the imminent rollout of third-generation mobile networks, advances in multimedia-enabled mobile devices and positioning technologies, its commercial viability is enormous. Location-aware advertising is primarily text- based at the present, but it is envisioned to allow the delivery of multimedia advertisements to geographically targeted consumers. This exploratory study empirically examines the effects of multimedia on consumer behavior in a simulated mobile commerce environment. A structural model was formulated to test the effects of multimedia on entertainment, informativeness, and irritation in the context of location-aware advertising. The results show that multimedia location-aware advertising messages lead to more favorable attitudes and increase the intention to reuse the mobile advertising service. Evidence also suggests that multimedia has a significant impact on purchase behavior

Determinants of Multichannel Consumer Switching Behavior: A Comparative Analysis of Search and Experience Products

In the present competitive retailing environment, retailers are confronted with consumers who are prone to switch between online and physical retail channels as well as across retailers. This research attempts to understand the factors that influence multichannel consumer attitude to engage in switching. We propose a model based on the push-pull-mooring theory to study the impact of various determinants on attitude to switch between different multichannel retailers in the context of two types of products. Results suggest that exploratory consumer behavior has positive effects on switching attitude across both types of products. Further, there are numerous interesting findings that differ across search and experience products. We provide managerial insights for multichannel retailers and discuss the implications for future research on consumer switching behavior in a multichannel environment

A value-based approach to developing a multi-channel shopper typology

Consumers are increasingly expecting retailers to provide them with information, products and services through multiple retail channels ranging from physical stores, catalogue to Website. However, there is currently a lack of understanding in what multi-channel shopping attributes consumers really value. This poses a challenge to retailers who are attempting to integrate their retail channels. Drawing upon prior work in retail patronage behaviour and synthesizing research in traditional retailing and single-channel e-commerce, this paper identified six dimensions that can be used to classify consumers into a shopper typology based on their utilitarian values. Based on the pilot study’s preliminary results, we derived a typology comprising of three types of multi-channel shoppers that differed in terms of information and service expectations. The results offer useful insights to retailers when formulating multi-channel retail strategies. This exploratory study also laid the foundation for future research in the domain of multi-channel retailing

A Multilevel configurational analysis of resource integration in net-enabled retail organizations

Ph.DDOCTOR OF PHILOSOPH

An Empirical Study of IT-enabled Enterprise Risk Management and Organizational Resilience

Contemporary organizations are increasingly challenged by the expanding variety of risks and threats posed by turbulent and complex business environments. This paper addresses the importance of organizations having the ability to cope with risks and uncertainties by exploring IT-enabled enterprise risk management (ERM) capability as a means of achieving organizational resilience. Based on the synthesis of prior risk management theoretical frameworks, we posit that information technology is a key enabler of enterprise risk management capability that integrate risk management into enterprise-wide business processes, with organizational commitment as a complementary enabler. By examining the relationship of IT-enabled ERM capability and organizational resilience under the moderating effect of business network structure strength, this study provides insights on how to ensure continued survival of organizations in today’s volatile operating climate where risks extend beyond the organizational boundaries. Empirical findings from a survey of 185 organizations in Singapore show that IT assets and organizational commitment play significant roles in building up IT-enabled ERM capabilities. Organizational resilience is also found to be strongly impacted by the organization’s IT-enabled ERM capabilities, while the firm’s business network structure strength negatively moderates this relationship to a small extent. Managerial implications stemming from the empirical findings are discussed and directions for future research on enterprise risk management as a burgeoning research area for IS researchers are also offered

Impact of Need for Control on Multichannel Consumers’ Convenience Expectations of Online Order/In-store Pickup Service

“Online order/in-store pickup (OOIP)” service allows customers to self-collect their online orders from the retailers’ physical store at their convenience. This service provided by many multichannel retailers brings unprecedented control to customers in the order fulfillment process. This paper examines how need for control, a fundamental psychological trait impacts multichannel consumers’ expectation of the level of service convenience that OOIP provides. Data was collected from 351 Chinese consumers to assess the effect of need for control on decision convenience, access convenience, transaction convenience, and post-benefit convenience. Findings suggest that consumers’ need for control positively affect their expectations on all four types of service convenience. We provide theoretical and managerial implications arising from the findings

Differential Impact Of Web And Mobile Interactivity On E-Retailers\u27 Performance

This study investigates the differential impact of machine and person interactivity in both Web and mobile e-commerce channels on e-retailers’ operational and financial performance. Based on the data on 463 large e-retailers in U.S. and Canada, interesting findings that Web machine interactivity and mobile person interactivity have significantly positive impact on e-retailers’ operational performance, while Web person interactivity and mobile machine interactivity do not. E-retailers’ operational performance was found to have significantly positive impact on e-retailers’ financial performance. Overall, this study provides in-depth insights into the differential role that machine and person interactivity in Web and mobile channels play in impacting e-retailers’ performance. Implications for research and practice as well as suggestions for future research are discussed

Antecedents and Consequences of Mobile Advertising Intrusiveness

Consumers’ negative perceptions toward mobile advertising have been a major impediment to its wider acceptance. This study examines the effects of perceived value of the mobile advertising and consumer privacy violation would have on consumers’ perceived mobile advertising intrusiveness, as well as the relationships of intrusiveness with perceived ad irritation and ad avoidance behavior. Results from a survey of 103 Chinese mobile consumers suggest that informativeness of mobile advertising reduces perceived intrusiveness, consumer privacy concern positively affects intrusiveness, while a higher level of perceived intrusiveness positively impacts ad irritation and ad avoidance behavior